FAQs FREQUENTLY ASKED QUESTIONS

We use municipal water so that we can fill closer to the consumer. West of the Mississippi River, our water is sourced from water that flows through the Wasatch National Forest. Product that you receive east of the Mississippi River is sourced from Lake Michigan.

Boxed Water uses an 8-step water purification process which includes reverse osmosis, carbon filtration, and mineral removal for purity, giving Boxed Water its clean, crisp taste. For product safety, we use a UV light and ozonation process. Boxed Water is free of chromium, arsenic, MTBE, chlorine, fluoride, and trace pharmaceuticals.

Boxed Water's cartons are made with 100% recyclable materials. Our boxes can be recycled through curbside recycling programs, at drop-off recycling centers, or through mail-in recycling programs. Please visit recyclecartons.com to learn more about box recycling in your area and how you can be part of the carton recycling movement.

Boxed Water's packaging consists of 92% plant-based content, the highest in the industry. 66% paper, 26% Plant-based plastic, 5% Aluminum (for flavor barrier), 3% plastic film (flavor and safety barrier). Our paper comes from well-managed forests and FSC certified paper. Our plant-based cap is from pine trees (not sugar cane) made from waste from paper production.

Boxed Water has a pH level of 6.4. We are a pH neutral water, which we feel offers the best hydration for your body.

The aluminum in our cartons serves as a barrier to light and oxygen, protecting the flavor and allowing the contents to last for months without preservatives or refrigeration. The polyethylene acts as a water-tight barrier and helps the box keep its shape.

BPA (Bisphenol A) is a persistent toxin (PT) found in many rigid plastics, including many PET water bottles. PT's assault all life on Earth and things like overexposure to sunlight and plastic bottle corrosion can cause BPA to leach into drinking water. Boxed Water is 100% BPA free.

Yes! This carton can be refilled and reused using clean drinking water. Make sure to clean it frequently. Keep an eye out for wear and tear, this box will break down over time. Do not clean with steel wool, stiff brush or anything abrasive as these may damage the carton's inner lining. Hand wash only. Typically, you can reuse your box by refilling twice a day for 30 days.

Our cap is plant-based and comes from trees. Sugarcane is better than petroleum, but pine trees are better than sugarcane for the planet. We are always committed to finding the best solution. Our caps are installed with a safety “crack” feature. When you open the container, you should hear a slight crack as the seal is broken.

Boxed Water is made with all natural flavors; no sugars, artificial additives, or preservatives. All of our flavors are derived from fruit essences. In the case of citrus flavors, those come from natural oils.

Due to operational complexities, we aren't able to take orders for custom Boxed Water packaging. But we'd love to have you test our current packaging to see if it works as is! Many of our friends have found the distinctive shape of our packaging and its graphics make a cool impression all on their own. If you still want to customize the packaging of Boxed Water, many of our customers have found stickers to be a good solution.

Yes, we promote the use of reusable water bottles, but we also recognize that there are times when they aren't an ideal solution. We create a product that helps meet the demands of a growing market (portable water) that lessens the environmental impact and gives back to society, which simply makes us a 'better' choice -- a step in the right direction. We are not satisfied with the status quo. R&D is the core of everything we do and we're committed to constantly exploring new technology to help us further lessen the environmental impact of the portable water market.

The shelf life of our product is two years from the production date marked on the box. We recommend drinking and replacing at the best by date to ensure a pure and fresh taste. For any of our fruit flavored water, they are best consumed within 6 months of the production date. Always make sure to check your package for the exact expiration date!

We have free standard ground shipping (2-5 business days) in the lower 48 states delivered to your doorstep. For larger orders (typically 20+ cases) we may ship freight rather than ground. Freight would be a 3-week lead time for delivery.

At this time, we do NOT offer expedited shipping as an option. If you need your order by a certain date, please reach out to us at hello@boxedwaterisbetter.com and we will do our best to accommodate. We love to help make things happen!

Yes! We do ship to Canada - As a small company, we are working on providing a more reasonable shipping cost to our Canadian customers but right now we are able to ship out product with a $50 shipment fee. If you require assistance with placing the order please reach out to use by email or chat.

We're very sorry to hear that. This is not typical of our product and it's important to us to help you have the best possible experience with Boxed Water. If you receive a damaged product, please email us at hello@boxedwaterisbetter.com with photos and answers to the following questions:

• How many boxes inside the package were damaged or leaking?
• Does it look like the expterior of the box was damaged during shipping?
• Were any of the seals on the boxes compromised inside?

Any other details you can provide will be helpful as well.

Returns are accepted in accordance with our Refund policy. Please reach out to us at hello@boxedwaterisbetter.com with any questions or concerns. We're happy to help!

Yes! With a Boxed Water subscription (a recurring order), you will receive 10% off your product. Please shop by product and you'll see an option to subscribe by your choice of frequency.

In order to make changes to your Boxed Water subscription, such as edit your delivery schedule or change your shipping address or billing information, you'll need to have a login account with us on boxedwaterisbetter.com. Select the small blue link at the bottom of the page that says "Create an account." Make sure to use the same email that you used to setup your subscription with when entering your information. Once your login process is complete you should be able to visit your account information and manage your account and subscription from there.

We're sorry to hear you'd like to cancel your Boxed Water subscription. You can either login to your Boxed Water account or email us at hello@boxedwaterisbetter.com

Please note that if you have recently received an order confirmation notification for your subscription this months that is prompting you to cancel your subscription, your order will still be processed and shipped. We can only cancel orders that have not been placed yet.

Once you sign into your account here (https://boxedwaterisbetter.com/account) you can click on Manage Subscription. Once you locate Subscription Status there is an option to click on Pause Subscription. When you are ready to reactivate your account you can follow the same steps. Please reach out to us at hello@boxedwaterisbetter.com for any assistance needed.

No, there is no subscription fee and you can cancel at any time.

We're sorry to say that at this time, we're not able to offer shipping outside the USA and Canada. Right now, we don't have a good solution to provide water internationally in a way that fits with our mission of sustainability.

We would love to see your continued support for Boxed Water through our social media channels. This will be the best way to find out if our international shipping/distribution plans change in the future.

Yes! We would love to hear more about your event. Please fill out our event sponsorship form. Keep in mind that we will need to receive your request at least 30 days prior to an event to be able to evaluate your request.

Yes! Boxed Water's wholesale program is meant for businesses who would like to sell our product and buy directly from us at a discounted price. As a wholesale member, we will send you a login/signup request to access our online wholesale store. Within the store, your discounting will be automatically applied upon checkout. To fill out an application, visit our Wholesale page and allow 24 hours for a response from our customer service team (M-F 8:00 AM-5:00 PM EST)

We also offer a subscription option for wholesalers that allows you to setup auto shipments of products. You'll receive a login that enables you to access all of your account, billing, and product information. You'll also be able to adjust the frequency of your shipments and skip one-time shipments if you have too much inventory. And you can cancel anytime!

We currently charge sales tax on our water in New York, Utah and Illinois as it is required by the law. If you have a sales tax exempt form or resale certificate - please reach out to us at hello@boxedwaterisbetter.com

Please contact us via email: press@boxedwaterisbetter.com

In 2009, our founder and co-founders had the simple idea for a new type of packaged water. The mission was to fulfill the convenience of packaged water that many people have become accustomed to consuming in a more environmentally-friendly way. Since then, our company has continued to innovate our product to be the most sustainable package in the water aisle.

In 2014, Boxed Water Is Better became a member of 1% For the Planet, pledging to give 1% of our sales revenue to environmentally-minded organizations. We are proud to be a dedicated partner with the National Forest Foundation and have planted over 1.2 Million trees to date. To learn more about how you can help us continue the effort visit our Planting Trees page. We also are making efforts towards cleaning up the beaches of plastic and trash through our partnership with Ocean Blue Project, visit our Beach Cleanup page to learn more.

Yes we do. Please click on the document highlighted here - Infectious Disease Preparedness and Response Plan

At Boxed Water, we have worked to provide on-the-go water in the most sustainable manner possible; hoping to make a healthier planet. However, we cannot look at the environment in isolation without working towards a healthy society.

In order for our planet to thrive for future generations, we commit to building a more sustainable environment and pursue a more just society.

We are dedicated to listening, learning, and fighting for the equality of Black, Indigenous, People of Color (BIPOC), LGBTQ and all marginalized groups.

We will press to
— Work at the intersection of racial and environmental justice.
— Recognize the existence of unconscious bias no matter how uncomfortable.
— Integrate a more diverse group into our network.
— Recruit and retain a diverse staff.

While understanding that this list is not enough, but rather, a place to start.

Better Rewards Club is a loyalty program that rewards members with points for their sustainable shopping at boxedwaterisbetter.com! All members can redeem points for products and discounts, plus earn access to exclusive perks like early access to new products, double points on purchases (Better Reward Days), and birthday rewards. Want to make sustainability even more rewarding? When you become a subscriber you’ll unlock additional points for your sustainable commitment.

It’s free to join! Simply create an account on boxedwaterisbetter.com and you’ll automatically be enrolled and earn 50 points. Check out all the perks you can unlock with each sustainable purchase.

A member must be logged into their account to redeem points. Points can redeemed during the checkout process. Once you get to the checkout screen you will see your total available Rewards points. To use your rewards, select your redemption amount using the dropdown menu, then continue with the checkout process. Remember you must have a minimum balance of at least 100 points each time you would like to make a redemption.

We took care of that for you! All customers with an active account are automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Yes, points expire after 12 months of account inactivity. To remain active, you must earn or redeem points.

Once you are in the Elite, Platinum, or Premier tier, you will be in that tier for one year starting when you reach your new status. Continue to earn points when you shop and unlock exclusive perks!

No, you will start earning points on the day you sign up to join Better Rewards Club.

Happy Birthday! We’re delighted that you have chosen to celebrate with us through our exclusive rewards program. To receive your birthday bonus on your birthday, enter your birthday in the account settings or during your initial account creation, at least 30 days before your birthday.

Points will automatically be adjusted in your account upon redemption and earning unless fraudulent activity is suspected.

Once logged in, you can check your tier on your Account page.

Your VIP tier is based on your annual spending. The initial level, Elite, is complimentary. To reach Platinum, a minimum spend of $350 is required, while for Premier, it's $750. Upon qualification, you will promptly move up and gain access to the exclusive benefits of that tier.

Yes, you can refer a friend and earn 200 points for each successful referral. Your friend will also get a 20% discount on their first purchase over $40.